{"product_id":"patient-access-representative-vouchers-included","title":"Patient Access Representative (Vouchers Included)","description":"\u003cp class=\"course-intro\"\u003eLearn the skills and knowledge needed to become a patient access representative (PAR) and prepare for the CMAA and CEHRS certification exams.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e250 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES1029\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eA patient access representative (PAR) is an integral part of all hospital and outpatient care practices. Patient representatives act as liaisons between healthcare professionals and patients to improve the patient's experience within the healthcare system. They also have the skills to support both front and back-office staff, which helps prevent gaps in care, administration, and financial activities, allowing them to be one of the top jobs in healthcare administration.\u003c\/p\u003e\n\u003cp\u003eThis patient access representative training bundle provides the knowledge to navigate these systems for those with limited or no healthcare experience. With technology skills also required for this allied healthcare position, obtaining active learning through an electronic health record simulator will provide a complete user experience with all aspects of that equipment—which you will find in many healthcare settings. In-person and telephone communication skills are critical for people in this position, so you will address strategies that can be used in the most common situations in many healthcare settings. This course also prepares you to become a patient service representative, someone who collects information from patients before their medical appointments and answers any questions about billing. You will move through the program at your own pace, and your facilitators will be there with you every step of the way to provide clarification, support, and guidance.\u003c\/p\u003e\n\u003cp\u003eThis comprehensive course bundle also features a medical terminology course that introduces key concepts of medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease. The curriculum covers topics such as the musculoskeletal, cardiovascular, respiratory, nervous, and immune systems, along with mental health and special senses, with exams at the midterm and final stages. Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course, the standalone course, or advanced career training course bundles that include Medical Terminology.\u003c\/p\u003e\n\u003cp\u003eThe Patient Access Representative course provides comprehensive training that will prepare you for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) certification exams through National Healthcareer Association (NHA). This course includes vouchers that cover the fees for these exams.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eFunding Disclaimer:\u003c\/strong\u003e For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of the Medical Terminology test-out feature. Different funding programs may have specific requirements and\/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized.\u003c\/em\u003e\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eDiscover the role of the patient access representative (PAR) in a medical office and prepare for two national certification exams related to this role\u003c\/li\u003e \u003cli\u003eLearn about the laws and ethics surrounding the practice of medicine and running a medical office, including HIPAA\u003c\/li\u003e \u003cli\u003eDescribe practice processes for patient-focused communication, including in-person, digital, and telephonic\u003c\/li\u003e \u003cli\u003eReceive real-world experience using an EHR simulator to execute typical daily tasks in a medical office environment\u003c\/li\u003e \u003cli\u003eExplain the daily financial responsibilities of a patient access representative working in a medical office, including insurance and patient billing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eDevelop a foundation of knowledge about the human body that will enable you to be successful in your chosen medical career\u003c\/li\u003e \u003cli\u003eJump-start your career in the medical field as a patient access representative, patient services representative, health information management (HIM) representative, medical front office, or call center employee\u003c\/li\u003e \u003cli\u003eDevelop the communication style needed to communicate positively and efficiently with patients and medical workers\u003c\/li\u003e \u003cli\u003eEstablish the appropriate EHR for your practice\u003c\/li\u003e \u003cli\u003eGet hands-on, practical experience in medical billing and coding\u003c\/li\u003e \u003cli\u003eUnderstand how to create positive, efficient experiences for patients to make them more comfortable\u003c\/li\u003e \u003cli\u003eObtain a certificate of completion and be prepared to sit for the professional certification that best aligns with your interests and career goals\u003c\/li\u003e \u003cli\u003eUse your vouchers to enroll to take the national certification exams\u003c\/li\u003e \u003cli\u003eReceive access to the National Healthcareer Association's (NHA) CEHRS certification exam and CMAA certification exam study materials\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eMedical Terminology\u003c\/li\u003e \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eGetting Started\u003c\/li\u003e \u003cli\u003eHow to Take This Course\u003c\/li\u003e \u003cli\u003eTest-Out Exam 1: Lessons 1–Midterm Exam\u003c\/li\u003e \u003cli\u003eIntroduction to Medical Terminology and the Human Body in Health and Disease\u003c\/li\u003e \u003cli\u003eThe Musculoskeletal System\u003c\/li\u003e \u003cli\u003eThe Cardiovascular System\u003c\/li\u003e \u003cli\u003eThe Lymphatic and Immune Systems\u003c\/li\u003e \u003cli\u003eThe Respiratory System\u003c\/li\u003e \u003cli\u003eThe Digestive System\u003c\/li\u003e \u003cli\u003eThe Urinary System\u003c\/li\u003e \u003cli\u003eMidterm\u003c\/li\u003e \u003cli\u003eTest-Out Exam 2: Lessons 8–Final Exam\u003c\/li\u003e \u003cli\u003eThe Nervous System\u003c\/li\u003e \u003cli\u003eSpecial Senses: The Eyes and Ears\u003c\/li\u003e \u003cli\u003eThe Integumentary System\u003c\/li\u003e \u003cli\u003eThe Endocrine System\u003c\/li\u003e \u003cli\u003eMental Health\u003c\/li\u003e \u003cli\u003eMale and Female Reproductive Systems\u003c\/li\u003e \u003cli\u003eDiagnostic Procedures, Nuclear Medicine, and Complementary Medicine\u003c\/li\u003e \u003cli\u003eFinal Exam\u003c\/li\u003e \u003c\/ol\u003e \u003cli\u003ePatient Access Representative\u003c\/li\u003e \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eBecoming a Patient Access Representative\u003c\/li\u003e \u003cli\u003eLaw, Ethics, and Healthcare\u003c\/li\u003e \u003cli\u003eAn Overview of EHR and CEHRS\u003c\/li\u003e \u003cli\u003eAn Introduction to MOSS 4.0\u003c\/li\u003e \u003cli\u003eHistory of EHRs\u003c\/li\u003e \u003cli\u003eSteps to EHR Implementation\u003c\/li\u003e \u003cli\u003eThe EHR Framework\u003c\/li\u003e \u003cli\u003eHIPAA Requirements and EHR Systems\u003c\/li\u003e \u003cli\u003eThe EHR and Record Content\u003c\/li\u003e \u003cli\u003eIntroduction to Health Insurance\u003c\/li\u003e \u003cli\u003eManaging Medical Records\u003c\/li\u003e \u003cli\u003eLists, Treatment Plans, Orders, and Results\u003c\/li\u003e \u003cli\u003ePatient Visit Management\u003c\/li\u003e \u003cli\u003eCoding and billing Language Overview\u003c\/li\u003e \u003cli\u003ePatient Communications\u003c\/li\u003e \u003cli\u003eTelecommunications\u003c\/li\u003e \u003cli\u003eManaging Stress and Improving Communication\u003c\/li\u003e \u003cli\u003eCall Centers\u003c\/li\u003e \u003cli\u003eImproving Your Medical Offices\u003c\/li\u003e \u003cli\u003eEnhancing the Patient Experience\u003c\/li\u003e \u003cli\u003ePractice Reports, Research, and Registries\u003c\/li\u003e \u003cli\u003ePersonal Health Records and Continuing Care Records\u003c\/li\u003e \u003cli\u003eRevenue Cycle Management\u003c\/li\u003e \u003cli\u003eDaily Financial Practices\u003c\/li\u003e \u003cli\u003eMaximizing Reimbursement\u003c\/li\u003e \u003cli\u003eCertification Exam Preparation\u003c\/li\u003e \u003cli\u003e How to Find a Job as a Patient Access Representative\u003c\/li\u003e \u003c\/ol\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course can be taken on either a PC or Mac. Chromebooks are not compatible.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 8 or later.\u003c\/li\u003e \u003cli\u003eMac: macOS 12 or later.\u003c\/li\u003e \u003cli\u003eBrowser for the course and MindTap: The latest version of Internet Explorer, Firefox, Chrome, or Safari browsers. (Although Firefox or Chrome is preferred)\u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader \u003c\/li\u003e \u003cli\u003eSoftware must be installed and fully operational before the course begins.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003cstrong\u003eInstructional Material Requirements: \u003c\/strong\u003e \u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment.\u003c\/p\u003e\n\u003cp\u003eThe following digital textbook for the Medical Terminology course is accessed via links in the course lessons:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cem\u003eComprehensive Medical Terminology for Health Professions, 1st Edition\u003c\/em\u003e (eBook)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe following textbooks, workbook, and access codes for the Patient Access Representative course will be shipped to you approximately 7-10 business days after enrollment. Two of your textbooks will be available online as an eBook; there is no eBook for the \u003cem\u003eWorkbook to Accompany Understanding Health Insurance\u003c\/em\u003e. Whenever possible, reading assignments in each lesson will be linked to the eBooks for the designated reading.\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\u003cem\u003eAdministrative Medical Assisting, 8th Edition\u003c\/em\u003e\u003c\/li\u003e \u003cli\u003e\u003cem\u003eUnderstanding Health Insurance: A Guide to Billing and Reimbursement 2022\u003c\/em\u003e\u003c\/li\u003e \u003cli\u003e\u003cem\u003eWorkbook to Accompany Understanding Health Insurance: A Guide to Billing and Reimbursement 2022\u003c\/em\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eYou will receive an access code to access MOSS 4.0, which is a simulated EHR.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: You will receive a digital book if the physical book is on backorder.\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn order to sit for national certification exams, candidates must have a high school diploma or equivalent; it is recommended you have this before enrolling in this program.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Requirements: \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCMAA exam eligibility:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePossess a high school diploma or GED\/high school equivalency\u003c\/li\u003e \u003cli\u003eCompleted a medical assistant training or education program within the last 5 years \u003cul style=\"list-style-type: circle;\"\u003e \u003cli\u003e\u003cstrong\u003eOR\u003c\/strong\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cli\u003ePossess a high school diploma or GED\/high school equivalency\u003c\/li\u003e \u003cli\u003e1 year of supervised work experience in the medical assisting field within the last 3 years\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCEHRS exam eligibility:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePossess a high school diploma or GED\/high school equivalency and\u003c\/li\u003e \u003cli\u003eCompleted an electronic health records specialist training or education program within the last 5 years \u003cul style=\"list-style-type: circle;\"\u003e \u003cli\u003e\u003cstrong\u003eOR\u003c\/strong\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003cli\u003ePossess a high school diploma or GED\/high school equivalency\u003c\/li\u003e \u003cli\u003e1 year of supervised work experience in the electronic health records specialist field within the last 3 years\u003c\/li\u003e\n\u003c\/ul\u003e You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRachael Delekta\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eRachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMedical Terminology Instructors\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur medical terminology course section is taught by multiple experienced instructors. See here for a full list of these instructors. \u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat kind of salary can I expect as a patient access representative?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to the U.S. Bureau of Labor Statistics, the average patient access representative salary is $36,000. Your exact salary will vary, and jobs will be available everywhere. The areas with the highest paying jobs for patient access representatives include the District of Columbia, California, Washington, Alaska, and Oregon.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a patient access representative? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs a patient access representative (PAR), you will serve an essential role in healthcare facilities as the liaison between healthcare professionals and patients. You will also need to display excellent customer service skills, communicate effectively (both written and verbal), prioritize tasks based on level of importance, multi-task high-level duties, manage stressful situations, be proficient in computer systems, and handle complex paperwork promptly.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course prepares you to sit for the Certified Medical Administrative Assistant (CMAA) exam and CEHRS certification exam, both offered by the National Healthcareer Association (NHA). NHA exam study materials and practice exams are provided with this course. You will receive vouchers for the exams after successfully completing the course, coursework and your financial obligation.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I test-out of medical terminology content if I have previous knowledge of medical terminology?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes. This course includes two, optional, Test-Out Exam features that will allow you to test out of content and graded assessments if your score demonstrates the level of mastery required (80%). It does not count toward your overall score in this course if you do not achieve the minimum score required for mastery. \u003cem\u003ePlease note: Third party funded students may not be eligible.\u003c\/em\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete the course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. 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